![]() You can also use a few extra features that make for an even better chatting experience. ![]() So you can answer whenever it is convenient. Unassigned messages stay on the Chat list until they are assigned to an agent and closed. To reply to a message, select the chat from the list and click on Assign to me. You will find them in the Unassigned chats section on the chats list. ![]() The Apple Messages for Business messages will appear in the Chats tab, just like all chats do. Customers messaging you via Apple Messages for Business will appear in the Chats list with the integration logo, and will automatically be named according to the following format: Customer #. Once the integration is implemented, your customers can send you messages. Not sure how to set up Apple Messages for Business? See the steps in this article.
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